Last Updated: January 2025
1. Introduction
City State Travels LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide to us, including:
- Full name and contact details (email, phone number, address)
- Passport information and travel documents
- Date of birth and nationality
- Payment and billing information
- Travel preferences and booking history
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
We use the collected information for:
- Processing visa applications and travel bookings
- Communicating with you about your inquiries and bookings
- Providing customer support and responding to your requests
- Sending promotional materials and updates (with your consent)
- Improving our services and website functionality
- Complying with legal obligations and preventing fraud
4. Information Sharing and Disclosure
We may share your information with:
- Government Authorities: For visa processing and immigration purposes
- Service Providers: Airlines, hotels, and other travel service providers
- Payment Processors: To process your payments securely
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Withdraw consent for marketing communications
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Company: City State Travels LLC
- Email: info@citystatetravels.com
- Phone: 00971 4 3795575 / 00971 55 7838514
- Address: Office No. 3, Ground Floor, Al Mulla 2 Building, Karama, Dubai, UAE