Last Updated: January 2025
1. Acceptance of Terms
By accessing and using the services of City State Travels LLC, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services Provided
City State Travels LLC provides the following services:
- Dubai tourist visa processing (48 hours, 14 days, 30 days, 60 days, multiple entry)
- Worldwide visa assistance for various countries
- Flight ticket bookings and dummy ticket services
- Hotel reservations and dummy hotel bookings
- Holiday packages and tour arrangements
- Visa change services within UAE
3. Booking and Payment Terms
3.1 Booking Process
- All bookings must be made through our official website or authorized channels
- Booking confirmation is subject to availability and payment receipt
- Customers must provide accurate and complete information
3.2 Payment
- Full or partial payment may be required at the time of booking
- We accept payments via credit card, debit card, bank transfer, and other approved methods
- All prices are in AED unless otherwise stated
- Prices are subject to change without prior notice
4. Visa Processing
4.1 Application Requirements
- Customers must provide all required documents as specified
- Documents must be clear, valid, and meet immigration requirements
- Incomplete applications may result in delays or rejection
4.2 Processing Time
- Processing times are estimates and may vary
- We are not responsible for delays caused by government authorities
- Urgent processing may be available at additional cost
4.3 Visa Approval
- Visa approval is at the discretion of immigration authorities
- We cannot guarantee visa approval
- Rejection by authorities does not entitle customers to a full refund (see Refund Policy)
5. Customer Responsibilities
- Provide accurate and truthful information
- Submit all required documents in a timely manner
- Check visa validity, entry requirements, and travel restrictions
- Comply with immigration laws and regulations
- Inform us immediately of any changes to travel plans
- Maintain valid travel insurance
6. Cancellation Policy
- Cancellation requests must be submitted in writing
- Cancellation fees apply based on the timing of cancellation
- Some services may be non-refundable once processing has begun
- Refer to our Refund Policy for detailed information
7. Limitation of Liability
City State Travels LLC shall not be liable for:
- Visa rejections by immigration authorities
- Flight delays, cancellations, or changes by airlines
- Hotel overbooking or service issues
- Loss or damage to personal belongings
- Medical emergencies or health issues during travel
- Changes in government policies or travel restrictions
- Force majeure events (natural disasters, pandemics, political unrest, etc.)
8. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of City State Travels LLC and protected by copyright laws. Unauthorized use is prohibited.
9. Privacy and Data Protection
We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
10. Third-Party Services
We work with third-party service providers (airlines, hotels, government authorities). We are not responsible for their actions, policies, or service quality.
11. Dispute Resolution
Any disputes arising from these terms shall be resolved through negotiation. If unresolved, disputes will be subject to the jurisdiction of Dubai courts, UAE.
12. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.
13. Contact Information
For questions or concerns regarding these Terms and Conditions:
- Company: City State Travels LLC
- Email: info@citystatetravels.com
- Phone: 00971 4 3795575 / 00971 55 7838514
- Address: Office No. 3, Ground Floor, Al Mulla 2 Building, Karama, Dubai, UAE
- Working Hours: Monday – Saturday: 10:00 AM – 2:30 PM and 4:30 PM – 10:00 PM